Reference

Understand Your Rights Before You Play

Access to 8bd and all services on this domain depends entirely on your local law and the eligible region you are in — we do not override local legal conditions.

Jurisdiction-dependent accessbKash, Nagad, Rocket policy contextAccount-level data rightsPolicy contact availableBangladesh-region eligibility
8bd Understand Your Rights Before You Play
HOW WE HANDLE DATA

Security, Retention and Your Account Rights

We handle your account data and payment records with practices designed to keep them accurate and accessible only to authorised parties. Your bKash, Nagad, and Rocket transaction histories sit behind your account login and are not shared with third parties except where required by a verified legal process. You have the right to request a copy of your account data, ask for corrections, or ask us to delete data we no longer need to retain. Submit these requests through the dashboard Help section or via email.

Data Retention We keep account and payment records for the period required under our retention schedule. After that window closes, data is removed from active systems on a rolling basis.
Cookie Policy Cookies on 8bd track session state and support account security — not advertising profiles. You can adjust cookie preferences through your browser settings at any time.
Account Security Login is protected by OTP verification linked to your registered mobile number. If you suspect unauthorised access, contact support immediately and we lock the account while we investigate.
Data Change Requests To correct or remove personal data, raise a ticket in the dashboard with your account ID and the specific change needed. We confirm receipt and respond within our stated policy window.
POLICY CONTACT PATHS

Reach Us on Legal or Policy Questions

If you need to raise a legal query, request a data change, or ask about account eligibility in your region, our support team handles these through the channels below. Responses to policy-related requests may take longer than standard account queries — we route them to the right team before replying.

Team online

Live Chat

Open the chat widget from any page on 8bd. For legal or policy questions, type 'legal query' so the message routes to the correct team immediately.

Email Support

Send your policy or data request to our support address listed in the account dashboard. Include your registered account ID so we can match the request quickly.

Account Dashboard

Log in and open the Help section of your dashboard. Policy-related tickets submitted here are tracked and you receive a status update when reviewed.

Legal and Policy Questions Answered

Below are the questions we receive most often about account rights, data handling, eligibility, and what to do when something on the policy side needs your attention.

Eligibility depends entirely on your local law and the region you are in. We do not make a legal determination for you — check what applies in your area before opening an account.

Log in, go to the Help section of your dashboard, and submit a data access request with your account ID. We confirm receipt and send your data through the contact method on file.

Yes. Every bKash, Nagad, and Rocket payment that clears to your account is logged against your user ID. These records are held for the period our retention policy requires.

Updated terms appear on the account dashboard and are sent by email where you have provided one. Continuing to use the platform after the update date means you accept the revised terms.

Raise a deletion request through the dashboard Help section or by email. Include your account ID. We process the request subject to any data we are legally required to retain first.

Start with the live chat or dashboard ticket system — type 'legal query' so it reaches the right team. For formal written correspondence, use the email address shown in your account dashboard.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.